Below is a clear, step-by-step guide explaining exactly what to expect at every stage of your journey.

1. Initial Contact & Free Non‑Clinical Consultation

Your journey begins when you reach out through our online form or advertisement. You'll complete a short questionnaire so we can understand your goals, concerns and preferred timelines.

You’ll then have a free 15‑minute non‑clinical consultation with our coordination team. This friendly, informative call helps you understand how treatment abroad works and gives you clarity from the very start.

During this call, we discuss:

• Your goals: What you would like to improve and the results you hope to achieve.
• Your dental and medical background: Previous treatments, ongoing issues, relevant history.
• Photos and documents: What images we need and why they help.
• Treatment categories: Implants, veneers, crowns, full‑mouth cases, etc.
• Travel readiness: Availability, flexibility, and practical considerations.
• Budget expectations: Whether your expectations align with the complexity of your treatment needs.
• Timeline expectations: Healing periods, number of visits, realistic timeframes.
• Aftercare: What happens once you return to the UK.
• Clinic preferences: Language support, technology, clinic size, communication style.
• Suitability for travel: Mobility, medical considerations, anxiety, etc.
• What to expect during your video consultation with the dentist.
• Why your final treatment plan can only be confirmed in Spain following a full clinical examination.

How the £100 booking fee works

We also explain the clinic‑controlled £100 booking fee, which:

• Is paid directly to the clinic.
• Secures your treatment slot.
• Is fully refundable up to 48 hours before treatment.
• Is deducted from your final bill.
• IIs a one-off fee and not a recurring charge.

This first step ensures you are fully informed, prepared and confident before any clinical decisions are made.

2. Sign Your Perfect Smile UK → Spain Agreement

If you choose to continue, you’ll sign a simple agreement confirming:

• You consent to us sharing your information with selected partner clinics.
• You understand our role is non‑clinical.
• You agree to follow the agreed coordination process.
• All clinical decisions are made by the dentist

3. Gathering Your Dental Records

We help you collect any relevant documents from your UK dentist, such as:

• Recent X‑rays
• CBCT scans (if available)
• Dental notes
• Treatment history
• Relevant medical information

This ensures the Spanish dentist has everything they need before your video consultation.

4. Clinic Match & Planning

Using your questionnaire, treatment goals and our clinic assessment process, we match you with the most suitable Spanish dental clinic based on:

• Treatment needs
• Communication preferences
• Technology requirements
• Case complexity
• Aftercare expectations

5. Preparing Your Case for the Clinic

We send the clinic a structured case summary including:

• Your goals
• Your dental and medical background
• Photos, X‑rays, and scans
• Notes from our non‑clinical consultation
• Any specific concerns or preferences

This allows the dentist to review your information thoroughly before your video consultation.

6. Your Free Video Consultation with the Clinic

We arrange the video call between you and the clinic, ensuring:

• You know what to expect
• The clinic has all your documentation
• The call runs smoothly

This is your opportunity to meet the dentist, ask questions, and understand your options before travelling.

Your final treatment plan will only be confirmed following your in-person examination and any necessary scans in Spain.

7. Post‑Consultation Follow‑Up

After your video consultation, we check in to see:

• How the call went
• Whether you feel confident
• Whether you have any remaining questions
• Whether you’d like to proceed

We never influence clinical decisions; we simply support clear communication throughout the process.

8. Securing Your Treatment Slot (£100 Booking Fee)

If you decide to go ahead, the clinic will request the £100 booking fee, which:

• Confirms your commitment
• Enables the clinic to reserve time for your treatment
• Final suitability for treatment remains subject to clinical examination by the dentist.
• Is fully refundable up to 48 hours before treatment and is deducted from your final bill
• If your appointment is less than 48 hours away, any refund or transfer to a new date/time is at the clinic’s discretion.

The fee is paid directly to the clinic, not to Perfect Smile UK → Spain.

9. Travel Guidance & Optional On‑the‑Ground Support

You choose how you want to travel:

• Self‑travel: You book your own flights and accommodation
• Meet‑and‑greet service: You book your own flights and accommodation, and someone will be at the airport to meet you in Spain.
• Escorted travel: If you would prefer additional support

A British expat team member in Spain can provide:

• Airport pick‑up
• Transfers between airport, accommodation, and clinic
• Local guidance to make your stay smooth and stress-free

We guide you through logistics without acting as a travel agent.

48 hours before your departure

We contact you to confirm:

• Travel arrangements
• Appointment schedule
• Required documents
• What to expect on arrival
• Any last‑minute questions

10. Returning to the UK: Follow‑Up & Aftercare

After your treatment, your Spanish clinic will arrange a follow‑up call to check your progress and ensure your recovery is on track.

You will return home with:

• X‑rays
• Clinical notes
• Documentation of your treatment

This allows your UK dentist to understand exactly what was done and continue your care with complete clarity.

Perfect Smile UK → Spain will also check in with you to ensure:

• You feel supported
• You understand your aftercare instructions
• You know how to contact your clinic with any future questions or concerns

11. Multi‑Visit Treatment Plans

If your treatment requires multiple visits, we will continue to provide coordination and support throughout each stage of your journey.

12. Ongoing Support Whenever You Need Us

Throughout your entire experience, we’re available during normal working hours to provide:

• Non‑clinical support
• Communication assistance
• Coordination
• Clarification
• Administrative help

We act as your consistent non-clinical point of contact throughout your treatment journey.